FAQS: Delivery

Our next day delivery service is not guaranteed, therefore customers may experience delays. We would advise for customers to check their tracking or contact DPD for further information. Shipping charges are unable to be refunded when delays occur as the price charged for delivery is the price which DPD charge us for sending the parcel. If your order is showing that it has not been shipped, please contact us as we may require further details regarding shipping information.

Unfortunately we are unable to advise what customs charges may be applied to Republic of Ireland and international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

You can pay your order via credit or debit card.

Once you have placed an order you will shortly receive a confirmation email. If you have not received your order confirmation email please contact us.

All address enquiries can be changed and updated if received before our 3pm cut-off (Monday to Friday). Any orders placed after this time which require an update will be completed the next working day.

We advise all customers to check over their order once received to ensure their order is correct, please contact us within 24-48 hours if you are unhappy with your order and one of our team will be happy to assist.

All customers are able to cancel their order until it has been shipped, once shipped unfortunately the order cannot be cancelled.

For all lost & misdelivered orders, please contact us via email informing us of all order information. A DPD investigation will then be raised, this investigation can take up to seven working days to gather a response. Until a response has been provided we are unable to send a replacement or refund.

We offer three UK delivery options at checkout, all with a 3pm cut-off:Royal Mail Tracked 48 – £3.95 (estimated 2–4 business days)Royal Mail Tracked 24 – £4.95 (estimated 1–2 business days)DPD Premium Next Day – £6.95 (estimated next day)Orders placed before 3pm Monday to Friday will be dispatched the same working day. Orders placed after 3pm will be dispatched on the next working day.Royal Mail does not deliver on Saturdays or Sundays. Orders placed over the weekend using a Royal Mail service will therefore be collected on Monday. Royal Mail orders placed on a Friday will usually arrive on Monday or Tuesday, depending on the delivery service selected. DPD Premium Next Day includes weekend delivery; however, our warehouse is closed on Sundays, meaning no orders are collected or dispatched on a Sunday.Please note that next-day delivery is an estimated service and cannot be guaranteed. Occasionally, delays may occur due to circumstances outside of our control.Northern Ireland & Republic of Ireland: orders are sent using an estimated 2-day delivery service.International: orders typically take approximately 1–2 weeks to arrive. Delivery times may vary depending on the destination and local customs or courier delays.

If you are missing items within your order, contact us detailing your order, images and what was missing. We will then check over out cameras within the picking and packing area to confirm that the item was missed and one of our customer service members will reply with a resolution to your query.

Unfortunately we are unable to advise what customs charges may be applied to Republic of Ireland and international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by us. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Our DPD Premium Next Day service (£6.95) is available on UK orders (excluding NI & ROI) placed before our 3pm cut-off. Orders placed before 3pm Monday to Friday are dispatched the same working day; orders placed after 3pm are dispatched on the next working day. DPD Premium Next Day includes weekend delivery; however, our warehouse is closed on Sundays, meaning no orders are collected or dispatched on a Sunday. Please note that next-day delivery is an estimated service and cannot be guaranteed, and occasionally delays may occur due to circumstances outside of our control. The shipping price charged is equivalent to the price we pay DPD, so shipping charges cannot be refunded if a delay occurs.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further. If you wish to dispute delivery of your order, you have 5 days starting from the day of delivery. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs. The response given by DPD is final and cannot be appealed, therefore, if DPD confirm that delivery was successful to the correct address, no further action will be taken.

Unfortunately, we are unable to delivery to PO boxes for any international orders, this is based on the information in which DPD have provided us.