Question 1

Where is my order?

Accepted Answer

Our next day delivery service is not guaranteed, therefore customers may experience delays. We would advise for customers to check their tracking or contact DPD for further information. Shipping charges are unable to be refunded when delays occur as the price charged for delivery is the price which DPD charge us for sending the parcel. If your order is showing that it has not been shipped, please contact us (https://www.tansprays.co.uk/contact)as we may require further details regarding shipping information.

Question 2

Do I have to pay customs charges on my order?

Accepted Answer

Unfortunately we are unable to advise what customs charges may be applied to Republic of Ireland and international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Question 3

How can I pay for my order?

Accepted Answer

You can pay your order via credit or debit card.

Question 4

Will I receive confirmation of my order?

Accepted Answer

Once you have placed an order you will shortly receive a confirmation email. If you have not received your order confirmation email please contact us.(https://www.2btanned.com/about)

Question 5

Can I make changes to my address?

Accepted Answer

All address enquiries can be changed and updated if received prior to our collection cut off ( Mon-Fri 3:45pm, Sat & Sun 2:45pm). Any orders placed after this time which require updated will be completed the next day.

Question 6

What should I do if my order is faulty or incorrect?

Accepted Answer

We advise all customers to check over their order once received to ensure their order is correct, please contact us (https://www.tansprays.co.uk/contact)within 24-48 hours if you are unhappy with your order and one of our team will be happy to assist.

Question 7

Can I cancel my order?

Accepted Answer

All customers are able to cancel their order until it has been shipped, once shipped unfortunately the order cannot be cancelled.

Question 8

What if my order is lost?

Accepted Answer

For all lost & misdelivered orders, please contact us via email informing us of all order information. A DPD investigation will then be raised, this investigation can take up to seven working days to gather a response. Until a response has been provided we are unable to send a replacement or refund.

Question 9

How long does delivery take?

Accepted Answer

All UK orders placed before our collection cut off (MON-FRI 3:45pm, SAT & SUN 2:45pm) will be sent with DPD standard next day delivery, please note that the next day delivery is not guaranteed and delays may occur. All Republic of Ireland and Northern Ireland orders are sent out with two day delivery. International delivery is approximately 1-2 weeks.

Question 10

I am missing items from my order, what do I do?

Accepted Answer

If you are missing items within your order, contact us (https://www.tansprays.co.uk/contact)detailing your order, images and what was missing. We will then check over out cameras within the picking and packing area to confirm that the item was missed and one of our customer service members will reply with a resolution to your query.

Question 11

Do I have to pay custom charges on my order?

Accepted Answer

Unfortunately we are unable to advise what customs charges may be applied to Republic of Ireland and international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by us. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Question 12

How does Next Day Delivery work?

Accepted Answer

All UK orders (excluding ROI & NI) are sent out next day delivery if ordered before 3:45pm Mon-Fri and 2:45pm Sat & Sun. Orders places after this time will be sent the next day. Next day delivery is not guaranteed and delays can occur, the £6 shipping price is equivalent to the price we pay DPD for sending the parcel. Therefore, if your order is delayed, the shipping will not be refunded. Public and bank holidays can affect shipping.

Question 13

Dispute Delivery

Accepted Answer

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us (https://www.tansprays.co.uk/contact)and we will discuss the matter with you further.

If you wish to dispute delivery of your order, you have 5 days starting from the day of delivery. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs. The response given by DPD is final and cannot be appealed, therefore, if DPD confirm that delivery was successful to the correct address, no further action will be taken.

Question 14

Do you deliver to PO Boxes?

Accepted Answer

Unfortunately, we are unable to delivery to PO boxes for any international orders, this is based on the information in which DPD have provided us.

FAQS: Delivery